ronaldrayreagan

 Verified and managed contracts between MTN Zambia and customers, ensuring all documentation was accurate and compliant.  Dispatched invoices promptly to clients, contributing to timely payments and smooth financial operations.  Supported tele-sales teams by managing administrative tasks and ensuring proper follow-up with customers.

 Supervised a team of back-office staff, ensuring daily operations were executed efficiently and in alignment with company policies.  Assigned tasks, managed schedules, and handled workload distribution to meet department goals.  Addressed team issues, resolved conflicts, and ensured a positive and productive work environment.  Conducted training sessions for staff to improve their knowledge of back-office procedures and compliance standards.  Monitored team performance through regular assessments, offering feedback and coaching to enhance productivity.  Compiled and submitted detailed reports on team performance and key metrics to senior management for review.

 Provided tutoring sessions to assist students in mastering challenging mathematical concepts.  Delivered personalized support to students requiring additional academic guidance outside of regular class hours.  Designed and graded assignments, ensuring a fair assessment of students’ knowledge and progress.

 Processed a high volume of customer transactions, maintaining accuracy and attention to detail in financial records.  Managed daily cash balances, ensuring accuracy in reporting and handling any discrepancies.  Delivered excellent customer service by addressing client inquiries and providing information on betting services.