keston Kaoma

Optimize productivity through effective resource utilization. • Train and develop staff to ensure excellent performance. • Drive branch financial strategy and priorities for the business. • Manage employee engagement, team building, motivation, and adherence to policies and code of conduct. • Identify new business opportunities, acquire and retain clients to improve financial health. • Collaborate with top management on effective outreach and cost-effective marketing strategies. • Attend operational requirements of the branch. • Manage customer feedback mechanism for continuous improvement and resolution of complaints. • Handle cash management effectively. • Engage stakeholders for mutually beneficial relations with the community, employers, regulations, and professional bodies.

• Evaluate credit worthiness by processing loan applications and documentation within specified limits • Interview applicants to determine financial eligibility and feasibility of granting loans • Determine all applicable ratios and metrics and set up debt payment plans • Communicate with clients either to request or to provide information • Justify decisions (approvals/rejections) and report on them • Complete loan contracts and counsel clients on policies and restrictions • Update job knowledge on types of loans and other financial services • Maintain and update account records • Assess customer needs, explore all options and introduce different types of loans • Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas • Go the extra mile to build trust relationships, customer loyalty and satisfaction throughout the underwriting process • Οperate in compliance with laws and regulations and adhere to lending compliance guidelines Cash management

• Οperate in compliance with laws and regulations and adhere to lending compliance guidelines • Closely collaborates with Branch Manager to ensure the systematic and timely preparation and compilation of DDACC Files • Makes timely submission of client account confirmations • Following up on arrears • Plans and implements courses of action to recover outstanding payments • Plays the role of focal point person in handling all collections related questions or complaints from both internal staff and from external clients • Investigates and resolves discrepancies in client over deductions, erroneous calculations and over commitments • Collaborates with Branch Managers to devise strategies that can be pursued to reduce arrears • Formulates work plans for Branch collection activities