chibuyesamuel4

customer service

About Candidate

Location

Education

B
BACHELORS DEGREE 2021
UNIVERSITY OF ZAMBIA
H
HIGH SCHOOL CERTIFICATE 2013
KABWE HIGH SCHOOL

Work & Experience

E
Enumerator 28/02/2024 - 22/03/20024
Lukanga water and sanitation company

Conducted fieldwork to gather data on water and sanitation usage, infrastructure, and customer satisfaction.  Ensured the accuracy and completeness of collected data to ensure reliability for analysis and decision-making.  Collaborated effectively with team members to complete assigned tasks on schedule while maintaining high-quality standards.  Utilized maps, lists, and other resources provided by supervisors to locate target households efficiently.

D
Digital banking Ambassador 01/01/2023 - 29/07/2023
Indo Zambia Bank

Provided timely assistance and troubleshooting to resolve POS issues, ensuring smooth customer transactions.  Implemented robust verification procedures to authenticate customer identities and ensure transaction security.  Increased customer acquisition by 15% through targeted marketing campaigns.  Achieved 98% customer satisfaction through personalized onboarding assistance.

L
Loan Coordinator 03/09/2022 - 30/12/2022
Geoveda lenders Limited

Enhanced data accuracy and regulatory compliance through improved record-keeping.  Streamlined loan processing by proactively identifying and resolving discrepancies.  Improved customer satisfaction through effective communication and timely updates.  Mitigated lending risks by thoroughly analyzing financial data and credit scores.

B
Business Operations Assistant 03/03/2021 - 12/08/2022
Herocean supply chain Ltd

Achieved and consistently maintained a 90% accuracy rate in database entries, significantly enhancing data reliability.  Implemented effective inventory monitoring processes, ensuring optimal stock levels.  Managed daily business operations to ensure efficiency and productivity.

H
Health Information Officer 20/11/2020 - 01/03/2021
Levy Mwanawasa Hospital

Maintained data integrity in the DHIS2 system by rectifying errors and conducting quality checks.  Analysed data reports to identify areas for improvement in healthcare delivery and information management.  Ensured strict compliance with data management protocols and patient confidentiality.

M
Medical Social worker 28/11/2019 - 18/03/2020
Ndola Teaching Hospital

Provided ongoing counselling and emotional support to patients throughout their treatment journey  Assisted patients in coping with the challenges and emotional difficulties associated with their diagnoses  Developed trusting relationships with patients to provide effective support  Advocated for patients' needs and rights within the healthcare system  Ensured patients receive the best possible care and support available  Collaborated with healthcare teams to address patient concerns and facilitate communication  Liaised with patients' families, caregivers, and relevant organizations to coordinate care and support.  Served as liaison between patients, families, and healthcare providers to facilitate communication and understanding.  Conducted home visits as needed to assess living conditions and provide additional support.  Helped develop treatment plans and arrange at-home support or equipment.  Facilitated optimal patient outcomes by working closely with physicians, family members and support staff.  Maintained individualized and accurate patient care progress notes.

Skills

DATA ENTRY
98%
CUSTOMER SERVICE
90%
Project Management
80%
TEAM PLAYER
100%
Communication (written & verbal)
90%
Adaptability
98%
Problem-solving
80%
RECORD KEEPING
98%
EMPATHY
99%
CONFIDENTIALITY
100%
Customer Engagement
97%