Hingi Hangoma

Front Office Manager
2 June 1989

About Candidate

Dedicated management professional with experience leading high-performing teams in a diverse and
dynamic environment. Adept in developing and implementing service strategies tailored to customer needs, managing complaints, and driving customer satisfaction. Proven ability to identify and resolve service issues, streamline
processes, and exceed organizational goals



Project management 2023

Project management skills and expertise are in great demand internationally. This diploma course helps you to improve your abilities and techniques to enhance your career prospects. We offer a comprehensive review of project management and the factors that affect your plans while presenting clear, step-by-step instructions on how to put them into action. The course begins by explaining the various phases of the ‘system development lifecycle’ (SDLC): analysis, planning, design and evaluation. We then break down project management methodology in detail and show you how to use scheduling tools like ‘Gantt’ and ‘programme evaluation review technique’ (PERT) charts. The course describes various measures typically employed to manage projects like programmes and other technical documents that track an endeavour’s progress. Finally, we conduct a case study to illustrate the phases of successful project management. This course is of great interest to professionals who manage projects and would like to improve their skills

Management of Health & Safety 2012
ICM- Institute of commercial Management

To understand and apply health and safety methodologies in the working environment. To make a positive contribution to health and safety at work. To make appropriate use of practice and principles to produce solutions to health and safety issues

Work & Experience

Front Office Manager 01.10.2022 - 31.11.2023
Moba Hotel & Convention Center

Train all front office staff & ensure that brand standards are applied • Participate in the selection of front office personnel and evaluate job performance of each staff • Coordinator the reception team by organizing it works and schedules • Supervisor reservations and coordinator in room selection with housekeeper • Establish sales strategies and prepare annual sales budgets and reports • Managing rooms division department, act as sales contact for the Hotel • Resolve guests' complaints, clarify information on the data and ensure all necessary procedures are followed for all interested parties • In coordination with the accounts department prepare occupancy reviewing and analyzing various sales targets • Ensure that all required standards are applied to its latter • Maintain and evaluate all night auditors' reports, all guest relations matters • Compressively maintain a proper filling system purchases orders, Invoices, Schedules, forecasts and tracking logs in and other system enhancement measures • Ensure annual requirements are filed to avoid any illegalities in the operation of the hotel. • Ordered supplies and maintained inventory control, minimizing unnecessary expenses. • Controlled inventory levels by ordering supplies when necessary.

Front Office Manager 01.11.2021 - 30.05.2022
Izu Hotel

Ensure front desk is tidy and has all stationery and material (e.g., Pens, forms and informative leaflets) Establish sales strategies and prepare annual sales budgets and reports • Establishing effective marketing strategies for increased revue • Managing Rooms Division department, act as sales contact for the Hotel • Resolve guests' complaints, clarify information on the data and ensure all necessary procedures are followed for all interested parties • Train, supervise and support office staff, including receptionists, security guards and call center agents and Schedule shifts • Ensure timely and accurate customer services & handle complaints of specific customers' requests • Troubleshoot emergencies and ensure cooperate accounts are invoiced and communicated to the client • Raise Quotations to clients, ensure proper mail distribution and prepare and monitor reports of guest feedback comments to management • Keep updated records of office expenses and costs • Ensure company's policies (SOPs) Standard Operating Procedures are followed • Managing Housekeeping of the Hotel • Coordinating Maintenance issues with contractor on site.

Front Office & Housekeeping Supervisor 01.02.2020 - 3.10.2020
Garnet Hotels

Monitoring & evaluation of worker's/Staff performance • Approving and recommending work schedules and raising requisitions for department • Managing operations cost for Front Desk department • Making sure the hygiene and standards of the Hotel are maintained at the work station • Data entry for all necessary information for management reports and daily report • Front office training staff and standing into facilitate smooth off schedule • Writing Financial analysis report for accommodation and conference events.

Lodge Supervisor 01.11.2019 - 31.12.2020
Fatmols Executive Lodge

• Monitoring work performance and ensuring that all staff are with the acceptable code of conduct • Making sure that all Maintenance issues are worked upon • Doing inventory stock-taking of all departments (Food & Beverage, House Keeping, Kitchen, and Laundry) • Inspection of the Cleanness of the Rooms and the Lodge's premises • Report writing and motivating employees for better-improved work output • Conducting training for employees • Hold employees accountable for their responsibilities.

Programs & Finance Officer 01.10.2015 - 01.11.2019
Chifubu League of Mercy Limited- CLOM

• To effectively and prudently disburse funds to the intended program's • Manage the organization's donor funds as ascribed by grant procedures • To Coordinate programs (workshops, training sessions etc.) under the organization's financial procedures • To effectively provide data and continuously engage community members • Facilitating training for community volunteers, Guardians, and stakeholders • To ensure the organization is effectively and efficiently operating.

Housekeeping Executive 01.06.2012 - 30.05.2015
Hotel Edinburgh

• Monitoring & evaluating the work performance of Housekeeping Department staff • Approving and recommending work schedules for the Keeping Department • Managing operations costs for the housekeeping Department • Making sure the lined section supervisors maintain the hygiene and standards of the Hotel • Data entry for all necessary information for management reports • Daily report and briefing with line supervisor