josephsinyangwe89

Worked as a bank clerk overseeing all clerical duties at the branch as well as other assigned responsibilities. Roles & Responsibilities  Process Customer Transactions.  Answer Visitor Questions.  Direct Customers to Bank Personnel.  Verify Personal and Financial Information.  Maintain Customer and Financial Data.  Support Cash Management Activities.

Roles & Responsibilities  Receiving, moving, checking and storing incoming goods.  Helped with procurement and setting up of solwezi depot.  Managed Trucks turnaround time.  Checking and inspecting goods received and ensuring they are of accurate quantity, type, and also acceptable quality.  Selecting space storage and arranging for goods to be placed in the designated areas.  Making sure that all inventory processes are completed on the same day.  Labeling (Bin Card) goods that have arrived in the warehouse.  Moving and organizing stock.  Supervising the work of junior staff.  Ensuring clean and safe workhouse for staff to work in.  Storing stock away safely.  Removing hazardous products from the warehouse.  Signing off and replenishing stock.  Moving items through the warehouse from receipt to dispatch to customers.  Accurately updating all data into the computer and manual recording systems.  Managing breakages.  Isolating bad (expired) from good products.  Bin management.  Presented, Promoted and sold products/services using solid arguments to existing and prospective customers.  Performed cost-benefit and needs analysis of existing/ potential customers to meet their needs.  Established, developed and maintained positive business and customers relationships.  Reached out to customer leads to cold calling.  Expedited the resolution of customer problems and complaints to maximize satisfaction .  Achieved agreed upon sales targets and outcomes within schedule.  Coordinated sales efforts with team members and other departments.  Analyzed the territory/ market’s potential, track sales and status reports.  Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.  Kept abreast of best practices and promotional trends.  Continuously improve through feedback.  Price negotiation and ensuring product availability.  Distributor volume targets monitored and communicated daily.  Ensure that distributors adhere to model stocks for all brands and packs.  Ensure all relevant sales KPIs are achieved in area(pricing, availability, visibility etc)  Managed the daily activities of the Pickers, Loaders, Forklift operators and Truck Drivers.

 Provided supervision and managed staff, including scheduling, time-cards and staff reviews.  Helped with procurement and office set up.  Set up new hire (liaison with IT) with phone, e-mail, voice mail, logins, business cards etc…  Coordinated with corporate departments to set up training as needed.  Maintained office services by organizing office operations and procedures; controlling correspondence, designing filing systems, reviewing and approving supply requisitions; assigning and monitoring clerical functions.  Performed complex clerical tasks including typing correspondence and reports, processing forms, responding to inquiries, making referrals, and arranging meetings.  Performed a wide variety of administrative, clerical, recordkeeping, bookkeeping, file review and support duties.  Responded to public inquiries regarding the branch programs, services, policies and procedures; had occupational responsibility for recommending a course of action to management in specific areas.  Developed and maintained branch record-keeping and bookkeeping system; including billing, payments, and account reconciliation duties.  Keeping employees records.  Monitored time and attendance of employees and kept record of time cards and leave forms.  Attended to employees’ queries and other related matters.  Any other administrative duties.

I worked as a Logistics Manager overseeing all Planning, Logistics, Warehouse, Transportation and Customer Services. I ensured that the supply chain was efficient and effective through out the organization. Roles & Responsibilities  Performed follow-ups and tracking activities to determine shipment status.  Studied work orders to determine department specific logistics requirements.  Addressed shipment and procurement problems such as delays and inaccuracies according to company protocols.  Handled freight consolidation, cost analysis, routing and scheduling logistics.  Ascertained that all aspects of logistics teams such shipping, warehousing, and procurement are working in sync with each other.  Created and maintained contingency plans to ensure that all implemented logistics programs worked successfully.  Created and maintained effective liaison with vendors and suppliers and negotiated contracts in the best interest of the company.  Organized shipments and coordinated drivers and vehicles to ensure timely and accurate delivery of items.  Planned for negotiated technical difficulties and prepared paperwork for shipments and regulatory bodies.  Liaised with regional teams to ensure appropriate procurement of goods and work towards cost effectiveness of logistical systems.  Provides administrative support to ensure efficient operation of the office.  Carries out administrative duties such as filling, typing, copying, binding, scanning, etc…  Exhibited polite and professional communication via phone, e-mail, and mail.  Supported the team by performing tasks related to organization and strong communication.  Provided information by answering questions and requests  Contributed to team by establishing related results as needed.

I scheduled meetings and appointments, made office supplies arrangements, greeted visitors and provided general administrative support to our employees. Served as the point of contact person for office manager duties including:  Maintenance  Mailing  Supplies  Equipment  Bills  Errands  Shopping  Scheduled meetings and appointments  Organized the office layout and other stationery and equipment's  Maintained the office condition and arranged necessary repairs  Partnered with HR to update and maintain office policies as necessary.  Organized office operations and procedures.  Coordinated with IT personnel on all office equipment  Ensured that all items are invoiced and paid on time.  Managed contract and price negotiations with office vendors, service providers and office lease.  Managed office G&A budget, ensure accurate and timely reporting.  Provided general support to visitors.  Assisted in the on-boarding process for new hires.  Addressed employees queries regarding office management issues (e.g. stationery, Hardware and travel arrangements).  Liaised with facility management vendors, including cleaning, catering and security services.  Planned in-house or off-site activities, like parties, celebrations and conferences.

I ensure that i consistently exceed our customers’ expectations and operational standards for on time delivery performance at an optimized cost and zero tolerance in Controllable loss, Damage and claims.  Provide leadership through staff – Planning, motivation, training & development.  Drive the operations vision and strategy  Ensure that recovery is done for all the shipments  Re – engineering operations work process flows  Cost effective route Optimization  Arrange for preferred third party transporters, contracts & invoice processing  Facilitate dedicated movement and proactive expediting  Ensure that all shipments are delivered and picked on time  Develop fast and cost effective ways of moving volumes between stations.  Monitor consolidated truck movement from Kitwe all the way to Solwezi, mansa-kasama and the entire Copperbelt.  Ensure correct end to end use of MES by all CB stations  Week end International and domestic procedures are managed properly  Manage and all vehicle repairs and service schedules.  Ensure that I keep track and manage fuel usage.  Shipment, staff & facility security – avoid facility and route loses of shipments.  Ensure that the operations reports are done according to schedule  Ensure 3PL invoice reconciliations with MES  POD management  Perform any other duties assigned to you by management from time to time