Judith Mwanza

 Ensuring excellence in customer experience in the branch by exceeding the customer expectations and performs duties as advised/assigned by the supervisor or manager.  Assist the supervisor in supervising the movement of cash from the branch to the bank and immediate recording of the movements in vault register for an up-to-date report.  Perform duties according to the polies of the company and as per extant directives/guidelines from the regulator and laws of Zambia.  Update or register new and existing customers on KYC as per ZICTA regulations.  Provide remittance services to customers at the counter.  Provide customer service support and address their grievances.  Assist the supervisor in tallying cash at the end of business day before closing of the branch and in preparing the Daily Cash Register.  Perform daily, weekly and monthly stock counts, reporting.  Administrative and office equipment management e.g. printing, photocopying etc.  Stock/ inventory handling and management for all products and services.

 Identify and engage prospective clients to solicit salary advance in both government institutions and private companies with whom there are signed MOUs.  To achieve the weekly set targets by the company.  Providing support to existing and prospective clients on various loan services whilst creating and maintain a good customer relationship.  Promote and market loan products/services at strategic locations.  Meet with potential clients to determine their needs and set up follow up meetings.  Creating awareness of the products/services offered by the company and generating leads through product demos, hosting in-person meetings and pitching ideas