milambomadalitso

• Organized, sorted and uploaded loan applications on financial platform • Prepare loan applications • Receiving walk-in clients, taking phone calls as well as carrying out clerical tasks which include sorting, filing, and uploading loan applications. • Create and update records ensuring accuracy and validity of information using Microsoft excel • Maintained office operations including ordering supplies, scheduling maintenance and managing vendors • Resolved office-related malfunctions and respond to requests or issues • Use company bank card to stock up on supplies for running of the business, including but not limited to cleaning materials, consumables, fuel, etc. from main retail centers • Provided administrative support to team of 2 directors including scheduling, travel arrangements and expenses • Updated organizations social media accounts (Facebook, Twitter, LinkedIn) • Achieved the weekly set targets by the company • Answered multi-line phone system and directed calls to appropriate personnel • Maintain a clean and organized work environment. • Creating a welcoming environment for clients • Organize and manage meetings and events for the director administration • Managing the office email, responding to members’ requests, organizing Zoom and face-to-face meetings, and assisting in general office management

• Build rapport with customers by handling each customer call in a courteous and professional manner • Ensure daily targets are met • Demonstrate appropriate levels of empathy in situations that require empathy • Engage the customers in a professional way • Treat customers information with necessary confidentiality

• Responsible for maintaining accurate, up to date records or resources. • Record, track and organize all documents • Ensure records are always kept in good repair with all necessary information on the outside cover clearly visible and archiving of entries