Konjela mumba

1. System/FERI entry processing: Processes highly sensitive documentation (FERI/FERE) - Maritime, Road (AD/ ADR), Air, and/ or Certificates for all import and exports of the DRC. 2. Reconciles Final Validated certificates against Ogefrem System Reports / Statements and Client Statements. 3. Ensures compliance with customs regulations and guidelines during entry processes. Issues invoices for all certificates processed. 4. Critically analyses all documentations before issuing certificates. Keen attention to detail is imperative. 5. Assists in conducting staff trainings whenever there are new staff. Maintains organized and comprehensive systematic records of all documentation 6.To compile daily, weekly, monthly reconciliation reports/ accounts of all document issuances and transactions. 7. Effectively communicates with internal stakeholders, including logistics, finance, and customer service teams. 8. Liaises with customs brokers and other external partners to facilitate smooth entry and release processes. 9. Responds promptly to inquiries from customers and addresses any issues that may arise 10. Any other duties assigned

Duties and Responsibilities: 1. Reports to the Managing Director. 2. Anticipates needs, thinks critically, and offers solutions to problems with a high level of professionalism and confidentiality. 3. In the absence of the Managing Director, the Personal Assistant is expected to represent the company and the MD’s office at all meetings. 4. Develops and manages budgets for the MD’s office and the board of directors. 5. Provides support to the board and several board committees, schedules and arranges meetings, compiles and distributes materials, prepares minutes, maintains and prepares corporate documents. 6. Serves as a key liaison to the board of directors and has extensive interaction with other staff and community stakeholders. 7. Carries out research, prioritizes, handles numerous phone calls, and follows up on incoming issues addressed to the MD. 8. Plans and oversees logistical arrangements for meetings. 9. Prepares and submits reports-budgets for all office requisites from all departments for approval. 10. Drafts Business contractual documentation. 11. Any other duties assigned

Duties and Responsibilities: 1. Provides support to the Accounts Department (both Accounts Receivable and Accounts Payable). 2. Performs office tasks such as filing, data entry, answering phone calls, and processing emails. 3. Handles communications with clients and vendors (Partners) via phone, email, and in person. 4. Processes transactions, maintains petty cash for operational payments, oversees disbursements, and payment transactions. 5. Receives payment and issues receipts for all cash transactions. 6. Assists with audits, fast checks, and resolving discrepancies. Systematically Reconciliation of daily, weekly, monthly sales against all financial transactions 7. Reconciles Motorbike Riders (logistics) accounts on a daily basis to ensure smooth flow of finances and up-to-par monthly reconciliations and accounts for the Motorbike riders (Logistics) and couriers. 8. Processes invoices and verifies financial data for use in maintaining accounts payable records and provides other clerical support necessary to pay the obligations of the company. 9. Reconciles partner/suppliers’ invoices before making payments. 10. Ensures that all Afridelivery accounts records are well filed and easily retrievable. 11. Undertakes daily accurate Afridelivery bookkeeping and financial transactions. 12. Any other duties assigned

1. Acts as a liaison point of contact to provide clients with product/service information, answering and resolving any emerging problems that customers might face with accuracy and efficiency. 2. Manages large amounts of incoming phone calls and service inquiries while following communication procedures, guidelines, and policies. 3. Generates sales leads to assist in customer loyalty and customer retention for the company. 4. Identifies and assesses customers’ needs to achieve customer satisfaction. 5. Builds sustainable relationships and trust with customer accounts through open and interactive communication. 6. Meets personal/customer service team sales targets and call handling quotas. 7. Handles customer complaints, provides appropriate solutions and alternatives within the time limits and follows up with the client’s delivery status of order to ensure resolution. 8. Keeps records of customer interactions, processes customer accounts, and files documents. 9. Goes the extra mile to engage customers. 10. Conducts telemarketing about the company’s products/services to clients and possible partners and/or suppliers. 11. Dispatches clients’ orders to preferred destinations/locations. 12. Any other duties assigned