Job Description
Call Centre Agents
We are looking for dedicated Call Centre Agents to join our growing company. You will collaborate with the Sales Manager to help meet organizational targets.
Location: SOS Novera Mall, Great North Road
Call Center Agent Job Responsibilities:
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
Call Center Agent Skills / Qualifications:
• Verbal communication
• Phone skills
• Listening
• Data entry skills
• People skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking
Education, Experience, and Licensing Requirements:
• Certificate/Diploma
• Previous customer service experience preferred.
Email: jobs@sharonsrose.com
Deadline: 31/08/24
Only shortlisted candidates will be contacted.
