Controller – GARDAWORLD ZAMBIA
Job Description
GardWorld Zambia is recruiting for Two (2) Controllers at its Head Office in Lusaka.
Duties and Responsibilities
- Monitor Security Systems: Continuously monitor surveillance cameras, alarms, and access control systems to detect and respond to security breaches or unusual activities.
- Monitoring Patrols: Ensuring that supervisors submit the daily patrol documents to control room.
- Coverage: Conduct a daily coverage of all officers on site, drivers and area supervisors and share the information with the clerks.
- Incident Response: Respond promptly to alarms and security alerts, assess situations, and take appropriate actions, such as contacting law enforcement or dispatching on-site security personnel.
- Emergency Coordination: Coordinate emergency responses, including fire, medical, and security incidents, by communicating with first responders, employees, and management as required.
- Record Keeping: Maintain accurate records of security events, incidents, and actions taken during shifts, ensuring Ensure daily reports are sent out on the following: • Daily Alarm Activations • Daily Mechanical Status • Daily FTT’s • Daily CNE status • NCC Controller Response Times • Vehicle Response Daily Statistics • Daily General Incidents (Centralised OB and Alarms) • MRT Fleet Movement Reports • Daily update on any MRT illegal (unauthorised) movements • labour numbers • coverage times • patrol and supervisor exceptions • compliance with established protocols.
- Communication: Maintain clear and concise communication with security personnel, management, and external agencies , providing updates on security incidents and ongoing activities.
Qualification and Experience
- Grade 12 School Certificate
- Certificate/Diploma in IT, Computers or related.
- Strong oral and written communication skills.
- A working knowledge of Word, Excel, and Microsoft Systems
- Have a high sense of customer service and awareness
- Possess valid Certificate of Good Conduct (Police Clearance Certificate
- Having worked as A Crew Commander, Crew or Driver will be an added advantage
Interested applicants must send their applications to:
Davies.Muntanga@garda.com
Mando.Makasa@garda.com
Closing date: Monday 24th September 2024
