Customer Service Specialist – Zimworx

Job Description

Our Customer Service Specialists play a key position in ensuring our clients’ success. Some of the responsibilities of this position include:Professionally handle incoming client requests via phone, ensuring that issues are resolved both promptly and thoroughly.
Handle all client inquires, requests and thoroughly educate them on the service
Provide quality support in the areas of handling questions, troubleshooting, and account assistance
Work with other departments as client advocates to ensure resolution
Look for innovative ways to better the product and improve the customer experience
Provide innovative feedback to management to continue to better the department and process.

A degree in any field
2+ years of customer service work experience
Ability to communicate clearly and professionally, both verbally and in writing
Pleasant, friendly attitude, with an ability to adapt to change
Strong listening skills, attention to detail, and decision-making skills
Customer-centric attitude.

Both male and female candidates of Zambian nationality are encouraged to apply.