Customer Success Executive – Repro Ltd

Lusaka
6 days ago
Full-Time
Application ends: February 28, 2025
Apply Now

Call employer

Call Customer Success Executive – Repro Ltd to apply
recruitment@repro.co.zm

Job Description

Role Overview

The Customer Success Executive will be responsible for ensuring customer satisfaction, retention, and growth by fostering strong relationships and delivering exceptional service. This role requires a proactive approach in understanding customer needs, providing support, and identifying opportunities for further business engagement.

Key Responsibilities
Customer Engagement & Relationship Management

  • Act as the primary point of contact for customers, ensuring they receive timely and effective support.
  • Develop strong relationships with customers to understand their business needs and objectives.
  • Proactively monitor customer usage and feedback to enhance their experience with Repro’s products and services.
  • Conduct regular follow-ups and customer check-ins to ensure satisfaction.
    Onboarding & Product Support
  • Guide new customers through the onboarding process, ensuring a seamless transition.
  • Train customers on Repro’s software, office equipment, and digital solutions.
  • Address customer concerns and troubleshoot issues, coordinating with the technical support team when needed.

Retention & Growth

  • Identify upselling and cross-selling opportunities to expand business within existing accounts.
  • Monitor customer renewals and proactively address potential churn risks.
  • Gather customer feedback and work with internal teams to improve products and services.

Collaboration & Reporting

  • Work closely with sales, marketing, and technical teams to deliver customer-focused solutions.
  • Maintain accurate records of customer interactions, feedback, and support activities.
  • Provide regular reports on customer success metrics and improvement strategies.

Key Qualifications & Skills

  • Bachelor’s degree in Business Administration, IT, Marketing, or a related field.
  • 2+ years of experience in customer success, account management, or a related role.
  • Strong understanding of office equipment, IT solutions, and software services.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and customer feedback to drive business decisions.
  • Problem-solving mindset with a proactive approach to customer challenges.
  • Familiarity with CRM tools and customer success software is a plus.

Related Jobs