Hotel Porter – Private Institution

Job Description

We are seeking a friendly and efficient Hotel Porter to join our team. As a Hotel Porter, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm welcome to our hotel.

Responsibilities:

• Greet guests upon arrival and assist with luggage.
• Escort guests to their rooms and provide room orientation
• Handle guest requests and queries in a timely and professional manner.
• Maintain lobby and reception area cleanliness and organization.
• Collaborate with other departments to ensure seamless guest experience.
• Maintain knowledge of hotel services, amenities, and local area.

Requirements:

• Certificate/Diploma in Hospitality Management or in related field.
• Previous experience in a hotel or customer service environment.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Physical ability to lift and move luggage.
• Availability to work varied shifts, including weekends and holidays.