Job Description
EXTERNAL ADVERT
HUB MANAGER
Purpose of the position:
- To assist in the efficient running of the Onboarding HUB through sound management and good administration practices
- To promote a positive image of KBC as the first point of Client contact.
- To oversee the day-to-day activities of our the HUB by ensuring efficiency productivity and positive working environment.
Minimum Requirements:
- Degree/ Diploma in Business Management or relevant qualification
- At least 5 years proven experience in managing Onboarding HUB/ Contractor Management
- Strong leadership
- Advanced Computer Literacy
- Strong admin and communication skills and the ability to engage well with people.
Main Responsibilities:
- Monitoring and controlling HUB activities to ensure a streamlined onboarding process is established and maintained
- Bottleneck identification and implementation of solutions to resolve
- Engagement with Contractors to hear and address concerns concerning the Client’s onboarding process and/or KBC service delivery
- Feedback to Stakeholders regarding all aspects of the HUB activities
- Conduct Investigations on contracting Companies
- Oversight of the entire HUB workspace to ensure safe working conditions for all
- Supervise and lead team by fostering a positive and collaborative culture.
- Liase with Companies daily regarding Compliance, challenges, and queries
- Assist with capturing training on SAP and or checking Deficit report on SAP.
- Coordinate Safety & Compliance Report to client and management
- Implement internal processes to improve efficiency and reduce cost.
Skills Required:
- Problem Solving skills
- Aptitude for Cross- Training
- Ability to multi-task under pressure
- Desire to achieve high standards of Customer Service
