Lodge Receptionist – Chipata – Techshield

Job Description

Lodge Receptionist
Position: Lodge Receptionist
Location: Chipata, Zambia

Application Deadline: 12 March 2025

1. Introduction

We are seeking for a dedicated and professional Lodge Receptionist to provide excellent customer service and administrative support at our front desk. The ideal candidate will be responsible for welcoming guests, handling reservations, and ensuring a smooth check-in/check-out process.

2. Key Responsibilities

Greet and assist guests upon arrival and departure.
Handle reservations, cancellations, and inquiries via phone and in person.
Maintain accurate records of guest information and bookings.
Process payments and maintain financial records related to guest stays.
Coordinate with housekeeping and maintenance teams to ensure rooms are ready.
Provide guests with information about lodge services and local attractions.
Handle guest complaints professionally and escalate issues when necessary.
Ensure the front desk area is clean and well-organized at all times.

3. Qualifications & Requirements

Must be a female candidate residing in Chipata.
Must have a Grade 12 certificate with not more than 20 points.
Must have completed Grade 12 within the last two years (candidates who completed more than three years ago will not be considered).
Excellent verbal and written communication skills.
Basic computer literacy is an added advantage.
Strong interpersonal skills and ability to work in a team.
Customer service experience is an advantage but not mandatory.

4. Reporting & Supervision

The Lodge Receptionist will report to the Lodge Manager and work closely with housekeeping, reservations, and other lodge staff.

5. Work Conditions

The position requires flexible working hours, including weekends and holidays.
The work environment is fast-paced, requiring attention to detail and a welcoming attitude.

6. Application Process

Interested candidates meeting the qualifications should submit:

A cover letter.
A copy of the Grade 12 certificate.
A detailed CV with at least two references.
A copy of NRC for proof of residence in Chipata.

Applications should be sent to Chifundo1984@yahoo.com by 12 March 2025. Noted the that only emails will be accepted. Only shortlisted candidates will be contacted.