Multiple Retail Positions – Yalelo Limited

Job Description

Store Manager x1
Yalelo is looking for a Store Manager to manage the Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets. He/she will maximize efficient resource utilization to ensure the smooth running of store operations.
Location: The roles will be based in Katima Mulilo-Western Province.

The Right Fit candidate will:
Supervise store’s/outlet’s sales performance.
Communicate sales goals and targets.
Ensure timely transmission of scheduled sales reports in accordance with organizational standards.
Lead with service vision to provide the best customer experience for Yalelo customers.
Maximize efficient resource utilization to ensure the smooth running of store operations.
Manage in-store service performance in line with Yalelo Values.
Protect and manages the Yalelo retail brand and reputation.
Lead the provision of service quality and positive customer satisfaction.
Establish rapport and cultivates relationships with customers.

The Store Manager Must Have:
Diploma In Sales and Marketing or relevant qualification (preferred).
Grade 12 Certificate.
Years’ experience in the desired field with any added preferences such as certifications and affiliations.
Customer Service Experience.
Leadership Experience: Experience in similar position is an added advantage.
Experience in FMCG industry is an added advantage.

2. Store Assistant x1
Yalelo is looking for a Store Assistant to assist the Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets.
Location: The roles will be based in Katima Mulilo-Western Province.

The Right Fit candidate will:
Greet and welcome customers to the store in a pleasant manner.
Assist in displaying products in an easy-to-locate manner.
Consistently utilises best practice standards in providing customer service in the retail store.
Assisting customers in locating desired items.
Informing customers of shop promotions to encourage purchases.
Performing regular price checks to identify and correct price discrepancies and remain well informed on any store promotions.
Addresses and resolves customers’ complaints in a professional manner.
Maintains in-depth product knowledge to provide advice and recommendations as needed.
Inspects items and products for any damages and spoilage.
Assists stores staff in monitoring stock inventory.
Maintain the store area hygiene conditions ensuring compliance with basic PRIDE principles.
Assists in receiving, processing, and organizing stock and store consumables deliveries accordingly with First In First Out (FIFO) disciplines.

The Store Assistant Must Have:
Grade 12 Certificate.
1 Years’ experience in the desired field.
Customer Service Experience.
Experience in FMCG industry is an added advantage.