Receptionist – MIKA CONVENTION CENTER

Lusaka
4 weeks ago
Contract
Application deadline closed.

Job Description

JOB POSITION: RECEPTIONIST

DEPARTMENT: FRONT OFFICE
REPORTS TO: FRONT OFFICE MANAGER/SUPERVISOR

POSITION SUMMARY:

As a hotel receptionist, you have the responsibility to oversee the functions related to dealing with guests on a daily basis. The hotel receptionist is often the employee with whom the guests interact the most. It is therefore important that you greet with a smile and in a friendly but professional manner.

DUTIES AND RESPONSIBILITIES:

  • To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our guests.
  • Help guests check in and provide them with a key and show them where their room/s is located.
  • Responsible for assisting guests when they check out of the hotel and handle their payments.
  • Ensure that guests’ needs are met and send them supplies when requested to do so.
  • Take reservations over the phone and provide directions to the hotel where necessary.
  • Arrange transportation for guests.
  • Control advance booking and reservations.
  • Expected to be in uniform provided by management at all times while on duty.
  • Receive payment for accommodation.
  • Complete guest bills properly.
  • Ensure that storage of records is up to date and requests of guests are met.
  • Responsible for safe-keeping of client valuables.
  • Undertake any other assignments that management may require you to do from time to time.

SKILLS:

  • Ability to welcome guests and have a friendly and helpful attitude.
  • Computer literate and familiarization of various software.
  • Be organized and have the ability to multitask.
  • Have a professional demeanor at all times.
  • Must be capable of dealing with guests without being irritable.
  • Ability to handle tough and challenging situations calmly.
  • Ability to work long hours.

REQUIRED QUALIFICATION:

  • Full Grade 12 Certificate.
  • Certificate in Front Office Operations, General Hospitality, or Hotel Management. Diploma or higher shall be an added advantage.

REQUIRED EXPERIENCE:

  • Minimum of 5 years proven work experience in Front Office. At least 3 years must be in the actual Receptionist position.
  • Experience in Hotels, especially 5-star, shall be an added advantage.

Application Instructions:

Interested candidates who meet the criteria above are encouraged to submit their application letters, with detailed Curriculum Vitae, copies of certificates, and contact details of three (3) traceable referees to:

  • THE HUMAN RESOURCE AND ADMINISTRATION OFFICER
    MIKA CONVENTION CENTER
    Plot No. 34 ‘A’ Sub 9 Waterfalls Meanwood,
    Off Great East Road.

OR

Candidates are free to either submit hard copies or soft copies to the above-stated address.

The closing date for receipt of applications is 30th November, 2024.
Only shortlisted candidates will be contacted.

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