Sales Consultant – Builders Warehouse Lusaka

Job Description

“We encourage people with disabilities to apply.”

Summary:

Functions / Responsibilities:

Achieve Sales

• Ensure that you have general knowledge of your stock and products so that you can advise customers appropriately.
• That stockholding is “true” before finalising sales, as needed. Do not commit to deliveries – always
• Confirm with dispatch. – “Never over promise ,and under deliver”
• Ensure you know and action the appropriate procedures for specials and out of stocks.
• Adhere to the standards of the selling skills course.
• Ensure that your department is always manned.
• Carry out after sales follow up.
• Market awareness
• Always push for add-on sales to increase basket

Customer satisfaction

• Handle all customers according to the standards in the Interact with Customers course.
• Present a positive image to customers, acknowledge, approach and greet customers as required,
• Understand their special needs and respond to their queries as required
• Meet housekeeping requirements
• Answer telephone in appropriate manner and assist customers
• Timeous feedback to customers according to sunset rules

Be accountable for stock

• Always be in and around your allocated shelves to prevent theft and breakages.
• Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels).
• Give feedback to the HOD or Replenishment HOD.
• Conduct stock counts accurately as required on a regular basis.
• Where stock items are not on RPL, recommend order quantities to the HOD/ replenishment HOD.
• Remove damaged or incomplete items from the floor, report them to the HOD and take them to the
• Appropriate place for damages, where they can be recorded and correctly processed.
• Confirm with HOD or Replenishment HOD for STO’s from a different site.
• Ensure article code match description before processing

Merchandize stock and maintain standards

• Always be in and around your allocated shelves to prevent theft and breakages.
• Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels).
• Give feedback to the HOD or Replenishment HOD.
• Conduct stock counts accurately as required on a regular basis.
• Where stock items are not on RPL, recommend order quantities to the HOD/ replenishment HOD.
• Remove damaged or incomplete items from the floor, report them to the HOD and take them to the
• Appropriate place for damages, where they can be recorded and correctly processed.
• Confirm with HOD or Replenishment HOD for STO’s from a different site.
• Ensure article code match description before processing

Requirements:

• Minimum Academic,  Professional Qualifications and Experience required for this position

Requirements:

• Grade 12 Certificate
• 1-2 years’ experience
• Excellent customer service orientation and high integrity
• Attention to detail and ability to work under pressure
• Ability to Sale and Meet targets

Competencies:

• Product Knowledge
• Selling skills
• Team Player
• Communication skills
• Perform under pressure
• Adaptability
• Ability to Build and influence others

“Employment Equity Policy Requirements may be applicable”

At Massmart, we are committed to fostering a workplace culture where everyone feels valued, respected, and a true sense of belonging. We believe that every employee deserves a safe environment—free from discrimination, harassment, and inappropriate behaviour—where they can thrive and perform at their best.

Our policies promote equal opportunity and a culture of accountability. If you ever feel unsafe or witness behaviours that do not align with Massmart’s values, we encourage you to speak up.

Email: ethics@walmart.com

Phone: 0800 20 32 46

Your voice matters, and we are here to support you

If you don`t hear from us within 14 days please consider your application unsuccessful.
Application closing date: 10th April  2025
Contact person for further information about this vacancy/forwarding of application:

Massmart is an equal opportunity employer and encourages all people including people with disabilities to apply for the role. Due to the volume of applications we receive, should you not hear from us within 14 days of your application, kindly consider your application unsuccessful.

“Please note that only the following information is required in your CV:

Contact details (email and contact number); Full name; Date of birth; Race; Gender; Disability status; Location (Current city/town of residence); Qualifications and training; Work experience; Memberships (if any); Personal and technical skills, including computer literacy.”

Note that by responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies (“Massmart”), to process your personal information in order for Massmart to consider your application for this position. All Personal Information that you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. To read more about our privacy policy and how we process your information, please visit www.massmart.co.za/privacy-policy

Name: Chrispine Chilemu
e-mail: Chrispine.chilemu@builders.co.zm