Senior Manager Public Sector – Liquid Intelligent Technologies Zambia

Job Description

Are you a dynamic leader with a passion for driving business growth and implementing transformative changes? We are seeking a highly motivated and experienced Senior Manager Public Sector to lead sales generation efforts, and drive customer retention strategies within our organization.

Responsibilities:

Drive sales generation activities, including market analysis, customer acquisition strategies, and relationship-building to expand our public sector client base.
Implement effective customer retention strategies, including personalized engagement initiatives, loyalty programs, and targeted communication campaigns.

Ensure frequent customer service reviews and action on meeting outcomes.
Develop and maintain strong strategic business relations with public sector customers and other stakeholders.Ensure CRM system is effectively populated and maintenance of updated correct information for existing and potential customers.

Collaborate with cross-functional teams to identify and implement system enhancements that improve operational efficiency, data analysis, and customer experiences.

Lead and inspire a team of professionals, providing guidance, mentorship, and fostering a culture of innovation, collaboration, and continuous improvement.
Ensure training and development is provided for subordinates in order to ensure operational continuity in product knowledge for the public sector team.
Stay updated on industry trends, competitive landscape, and emerging technologies to drive innovation and maintain a competitive edge.

Qualifications:

Bachelor’s degree in Business Administration, Project Management, Computer science/Telecoms/Information Technology, or a related field. A master’s degree is a plus.

Proven experience in a senior role focused on public sector operations, system changes, sales generation, and customer retention.
Strong understanding of public sector operations, digital onboarding processes, sales strategies, customer relationship management, and customer experience best practices.

Demonstrated experience in leading and managing complex system change projects and digital initiatives within the public sector segment.
Excellent project management skills, including the ability to prioritize tasks, manage resources, and deliver results within defined timelines.
Proficient in change management methodologies, digital marketing techniques, and CRM platforms.

Strong analytical and problem-solving skills, with the ability to gather and interpret data to drive informed decision-making for digital onboarding, sales generation, and customer retention within the public sector segment.
Exceptional communication and interpersonal skills, with the ability to build relationships, negotiate effectively, and collaborate with diverse stakeholders, including executives.

Proactive mindset, with a strong sense of ownership, accountability, and a drive for continuous improvement in system changes, sales generation, and customer retention through digital transformation within the public sector segment.

How to Apply:

If you are ready to lead our public sector vertical through systems transformation, sales generation, and retention efforts, we invite you to submit your resume and a cover letter highlighting your relevant experience and achievements.

Please forward your Cover letter and CV to recruitment.zambia@liquidtelecom.com, clearly indicating the title of the Job applied for  in the subject.