Service and Sales Assistant – Quality Catering Equipment

Lusaka
2 weeks ago
Consultancy Full-Time
Application deadline closed.

Job Description

Location: Hybrid – Online & Plot No. 9066, Katanga Road, Chinika Area, Opposite Novatek

Reports to: Service Manager & Director

Employment Type: Full-time (with Flexible Hours)

Job Overview:

The Service and Sales Assistant will provide administrative support to the Service Department and assist the Sales Department with quotations, sales follow-ups, and customer inquiries. This role requires strong Excel skills and comfort with online tools, including CRM systems and cloud-based platforms. The position is hybrid, with both remote work and on-site responsibilities at Plot No. 9066, Katanga Road, Chinika Area, Opposite Novatek. Working hours are flexible.

Key Responsibilities:

Service Administration Support

  • Assist the Service Manager with scheduling maintenance, repairs, and installations.
  • Maintain and update service records, customer complaints, and warranty details using Excel and online tracking tools.
  • Communicate with customers to confirm service appointments and follow up on completed work.
  • Track spare parts inventory and generate reports for stock management.
    Sales Support & Quotations
  • Prepare and send customer quotations using Excel and online quotation tools.
  • Follow up on outstanding quotes, inquiries, and past sales using CRM and email tracking software.
  • Maintain accurate records of customer interactions, sales pipeline updates, and feedback in online databases.
  • Ensure prompt communication between customers and the sales team.
  • Process sales documentation, including invoices, purchase orders, and contracts.
  • Customer Service & Relationship Management
  • Respond to customer inquiries
  • Provide product information and assist customers in choosing the right solutions.
  • Address customer concerns, escalating issues to the relevant department when necessary.
  • Build strong relationships with repeat customers in the hospitality and commercial sectors.

General Administrative & Technical Support

  • Create and manage Excel spreadsheets for tracking service and sales performance.
  • Generate reports and analytics
  • Maintain organized digital records in Google Drive, OneDrive, or other cloud-based systems.
  • Support inventory management by tracking sales and service-related stock levels.

Key Skills & Competencies:

  • Proficiency in Excel
  • Comfortable using online tools, CRM systems, and cloud platforms
  • Strong administrative and organizational skills
  • Excellent customer service and communication skills
  • Ability to multitask between service coordination and sales support
  • Attention to detail and ability to manage service records and sales data
  • Ability to work well in a team and collaborate across departments
  • No excuse policy in getting work done
  • Ability to hit deadlines and tasks within timeframes given

Qualifications & Experience:

Previous experience in administration, sales support, or service coordination is preferred.
Experience in the hospitality industry, catering equipment, or commercial services is an advantage.
High school diploma or higher (business administration or technical background is a plus).
knowledge of Microsoft Excel, Google Sheets, CRM systems, and invoicing software.

Work Conditions & Expectations:

  • Hybrid role with online and on-site work at Plot No. 9066, Katanga Road, Chinika Area, Opposite Novatek.
  • Flexible working hours based on 48-hour week.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Adherence to company policies and procedures.Compensation & Benefits:

Consultant – 15 % WHT based structure
Career growth opportunities within the company.
Training and professional development.
Work Schedule & Payment Structure:

Work Days: Monday to Friday
Hours: Flexible, based on task completion
Per Day Rate: Gross K200 @ 15% Wht, Net Pay K170
Payment Frequency: Every Two weeks
Location: Hybrid (Online & On-site at Plot No. 9066, Katanga Road, Chinika Area, Opposite Novatek)

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