Service Support Engineer – Liquid Intelligent Technologies Zambia
Job Description
Job Title: Network Solutions Architect
Job Overview:
To design and implement solutions/services for new customers in line with set targets. To ensure customer service support within set SLAs to achieve high customer satisfaction and quality of service.
Responsibilities:
- Design network solutions to support customer requirements.
- Prepare and share solution design documents with customer-facing teams in a timely manner to meet customer timelines.
- Attend and participate in pre-sales and discovery engagements with customers.
- Configure new services such as SD-WAN, DIA, MPLS, xGPON, 4G/LTE, etc., for customers.
- Install new services, upgrade, downgrade, and decommission existing services as required.
- Sign-off fully provisioned services with customers.
- Track the capacity and port availability on the network edge routers and trigger the internal process for capacity upgrades where necessary.
- Decide on priority allocation of network and personnel resources (Service delivery technicians) in line with service delivery requirements.
- Facilitate the change management process (and its maturity lifecycle), in line with standard change management policies and procedures.
Candidate Requirements:
- Degree in Telecommunications Engineering or a similar field.
- Networking Certification (CCNA or equivalent as a minimum).
- 3 years’ experience in Telecommunications Fixed or mobile network operations.
- Experience with WiFi6 deployments will be an added advantage.
- Excellent communication skills which allow effective dialogue with the team.
- Experience in conflict resolution to manage disputes.
How to Apply:
Applications are invited from suitably qualified candidates to fill the role highlighted above.
Please forward your Application and CV to recruitment.zambia@liquidtelecom.com, clearly indicating the title of the job applied for in the subject.
Closing date for all applications: Thursday, 26th December 2024
