Shop Attendant x2 – KEB BEAUTY SHOP

Ndola
1 month ago
Contract
Application deadline closed.

Job Description

Role Description
At KEB Shop, the shop attendant is responsible for creating a positive and pleasant shopping experience for customers while maintaining the store’s efficiency and operations.

Educational Requirements and attributes

  • Full Grade twelve Certificate
  • Certificate in Marketing and sales will be an added advantage.
  • Experience in the sales, ideally in a cosmetic shop or salon would be an advantage
  • Excellent attention to detail, problem solving, ability to work well with others
  • Strong persuasive and communication skills
  • Patient and able to remain calm under pressure
  • Ability to use initiative
  • Customer service skills.

Key Responsibilities

  • Customer Service: Greeting and assisting customers in a friendly and professional manner. Providing product information, answering questions, and helping customers find the items they need.
  • Sales: Actively promoting products and services to increase sales. Suggesting complementary items, upselling, and cross – selling to enhance the customer’s shopping experience.
  • Cash Handling: Processing transactions, handling payments, and providing accurate change. Operating cash registers, handling mobile payments, or other payment systems.
  • Stocking Shelves: Replenishing merchandise on the sales floor to maintain adequate stock levels. Ensuring products are neatly displayed and organized.
  • Merchandising: Arranging and displaying products to attract customers and highlight promotions or new items effectively.
  • Inventory Management: Assisting with inventory counts and reporting discrepancies to management. Ensuring products are properly labeled with prices and information.
  • Handling Complaints: Addressing customer complaints and concerns in a professional and timely manner. Finding solutions to resolve issues and ensuring customer satisfaction.
  • Cleaning and Maintenance: Keeping the store clean, tidy, and organized. Performing routine cleaning tasks to create a pleasant shopping environment.
  • Product Knowledge: Staying informed about product features, specifications, and benefits to provide accurate information to customers.
  • Security: Monitoring the store for potential theft or shoplifting and reporting any suspicious activities to security or management.
  • Restocking: Unpacking and stocking merchandise received from suppliers in the storage area and restocking it on the sales floor.
  • Opening and Closing Duties: Preparing the store for opening and securing it at the end of the day. This may involve tasks like cash reconciliation, turning off lights, and setting the alarm.
  • Telephone and Online Support: Answering phone calls and assisting customers with inquiries or orders placed online.
  • Promotions and Events: Assisting with in-store promotions, sales events, and product launches.
  • Any other duties may be assigned.

All suitably qualified and interested candidates can apply by sending updated CVs with 3 traceable references to kebtechnologies@gmail.com or bkkatongo@yahoo.com                                                                                                                                                                                                                Ndola residents are encouraged to apply.

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