Student Administrator – Open Window University

Job Description

Open Window University is a newly formed specialist university, with a focus on the Creative Arts including the moving image, photography, game and digital design. Fully accredited with the Higher Education Authority, we are striving to be a forward-thinking voice for creativity within Zambia and across the continent, with a strong emphasis on relevant Afrocentric practise. We value passionate people that are willing to grow with us and are ready to invest in the dynamic future of our institution.

Job Summary:

We are seeking a proactive and detail-oriented Student Administrator to join our academic institution. The successful candidate will play a key role in supporting the student administration process, ensuring efficient and effective service delivery across various academic and administrative functions. This position requires excellent organizational skills, a strong customer service focus, and the ability to work collaboratively with students, staff, and external stakeholders.

1. Duties and Responsibilities

• Undertake a range of tasks related to fee collection, enrolments and admissions for students on the Campus, to implement University procedures and provide the best possible service to students.
• Implement agreed systems for monitoring student attendance, providing reports on absence and recording transfer and exit data, to ensure that records are up-to-date and accurate.
• Deal with routine correspondence and enquiries from students, parents, employers, outside agencies and University staff, referring on to appropriate specialist staff in accordance with University procedures.
• Manage reception duties at the student campus
• Carry out a range of student-related administration, e.g. events, student references and reports, to support the effective delivery of courses.
• Undertake routine clerical tasks such as filing and photocopying, and maintain stocks of stationery, supplies and information leaflets.
• As required, contribute to the staffing of the reception and telephone answering service for the Campus.
• Work closely with the Office Manager on all administrative matters pertaining to students
• Work flexibly as part of the Campus administrative team, contributing to the development of administrative systems and procedures, in order to ensure that a high quality administrative support service is provided to students and staff
• Participate actively and flexibly in a range of University-wide activities, such as enrolment and marketing events and staff and student activities.
• Participate in training and team development activities, to develop skills and knowledge.
• All employees have a general duty in law to take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions.
• Understand and be committed to the College’s Health and Safety Policy statement and the College’s safety priorities and be aware of his/her contribution to such priorities.
• Be aware of and comply with the health and safety legislation and other University requirements that are relevant to this post.
• Demonstrate commitment and enthusiasm to promote the principle of equality and diversity in employment and service delivery

2.Qualifications and Skills

• A Bachelor’s Degree in Public Administration, Business Administration Education Management, or a related field.
• Five credits at ‘O’ Level including English and Mathematics.
• At least 2+ years of experience in an administrative role within an academic or similar environment.
• Proficiency in Microsoft Office Suite and familiarity with student information systems or CRM platforms.
• Strong interpersonal and communication skills to interact effectively with diverse stakeholders

3. Key Skills/Attributes: The successful candidate will possess the following key skills:

• Proficiency in Microsoft Office and Ed-Admin Systems.
• Very good email etiquette
• Excellent communication and interpersonal skills.
• Teamworking and management skills
• Strong organizational skills and attention to detail.
• Ability to work under pressure with minimal supervision.
• A reliable, positive, and professional attitude with the ability to promote the school in all interactions.

Application

To apply please send your CV with a motivational cover letter to the address below.

Short-listed applicants will be notified by e-mail.

hr@owu.edu.zm / Attention: Open Window University Human Resource Manager/ Application Deadline: 12 March 2025