Technical Support Specialist – WedoTech

Zambia
1 week ago
Full-Time
Application deadline closed.

Job Description

Work Hours: 19:00 – 04:00 (Zambia Time) | US Time Zone

Job Overview:
We are looking for an experienced Technical Support Representative with a strong background in customer service and supporting various systems. The ideal candidate should have excellent problem-solving skills, the ability to troubleshoot technical issues effectively, and a customer-centric approach. This role requires working night shifts to align with US business hours.

Key Responsibilities:

  • Provide real-time technical support to customers via phone, email, and live chat.
  • Diagnose and resolve technical issues efficiently while ensuring a high level of customer satisfaction.
  • Assist customers in navigating and troubleshooting various software and system-related challenges.
  • Collaborate with internal teams, including R&D and product teams, to escalate and resolve complex issues.
  • Maintain accurate records of customer interactions and document solutions in the knowledge base.
  • Stay up to date with product features, updates, and industry trends to enhance support quality.

Qualifications & Skills:

  • Minimum 3 years of experience in customer service, technical support, or a similar role.
  • Proven ability to troubleshoot and resolve technical issues independently.
    Strong understanding of various digital systems and software applications.
  • Excellent verbal and written communication skills in English (additional languages are a plus).
  • Strong customer service orientation with a problem-solving mindset.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Requirements:

  • Must be based in Lusaka, Zambia.
  • A background in IT support, helpdesk services, or software troubleshooting is highly preferred.
  • No strict educational requirements, but relevant certifications or training are an advantage.

If you have a passion for customer service and technical problem-solving, we invite you to join our team and make an impact!

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