Underwriting and Claims Officer – MEANWOOD GENERAL INSURANCE

Job Description

JOB ADVERTISEMENT

Meanwood General Insurance Company is a growing general Insurance Company in Zambia. The Company underwrites all classes of business in respect of general insurance and has a good branch network spread across the Country.

Job Title: Underwriting and Claims Officer
Location: Lusaka
Job Type: Full-time
Department: Underwriting & Claims

Job Summary
The Underwriting and Claims Officer is responsible for evaluating insurance applications, assessing risks, determining policy terms, and processing claims efficiently. The role requires strong analytical skills, attention to detail, and a good understanding of insurance policies and regulations.

Key Responsibilities
Underwriting Responsibilities:

• Assess insurance applications and determine risk exposure.
• Analyze clients/brokers proposals to decide on policy terms.
• Calculate premiums based on risk analysis and underwriting guidelines.
• Approve or reject applications based on company policies.
• Work with agents, brokers, and clients to clarify underwriting requirements.
• Ensure compliance with regulatory and company underwriting standards.
• Maintain accurate records of underwriting decisions.

Claims Responsibilities:

• Review and assess insurance claims for validity and coverage.
• Investigate claims by gathering necessary documentation and evidence.
• Coordinate with loss adjusters, investigators, and related experts where required.
• Calculate claim settlements based on policy terms and coverage limits.
• Approve or deny claims based on company guidelines and risk assessment.
• Ensure prompt and fair claim settlements while preventing fraudulent claims.
• Provide excellent customer service to claimants and policyholders.

Qualifications & Experience

• Bachelor’s degree in Insurance, Finance, Business Administration, or a related field.
• 2-5 years of experience in underwriting and/or claims processing.
• Strong knowledge of insurance principles, underwriting guidelines, and claims procedures.

Key Skills & Competencies

• Analytical and decision-making skills.
• Strong attention to detail and accuracy.
• Excellent communication and negotiation skills.
• Knowledge of insurance regulations and industry best practices.
• Proficiency in insurance software and MS Office Suite.
• Customer service orientation and problem-solving skills.

Reporting Line:
Reports to the Underwriting and Claims Manager/Head of Underwriting & Claims.

JOB APPLICATION PROCEDURE:
If you believe you can clearly demonstrate your abilities to meet the relevant criteria for the role above, please submit your application letter including copies of your certified academic and professional certificates,curriculum vitae and contacts of three (3) referees familiar with your qualifications and work experience to:

The General Manager,
Meanwood General Insurance Company
Plot 106, Fairview
Great Eat Road
P O Box 31334
Lusaka

E-mail: jobs@meanwoodgeneral.co.zm

The closing date for accepting applications is 13th March 2025.Please note that only shortlisted candidates will be contacted