Service Assistant – BUILDERS WAREHOUSE MAKENI

2 weeks ago

Job Description

Summary:

Functions / Responsibilities:

Adhere to Company Policy and procedures

  • Ensure that you have an ongoing understanding of company strategy, policies & procedures through the execution of departmental, store & company strategy.

Pick stock 

  • Always wear BIBs to identify yourself with customers
  • Always pay a lot of attention for both quality and quantity of picked stock
  • Stock must be drawn correctly
  • Carry out verbal orders/instructions from your superiors at all times. If you are not sure please ask your superiors for assistance
  • Pick the correct stock according to the invoice/ picking slip/ cash sale.

 Load items – on/off delivery trucks/ customers vehicle

  • Load stock into customer vehicles or offload stock from customer vehicles for refund
  • Accompany delivery drive to deliver or collect or exchange customer stock
  • Merchandise incoming stock from customers in the right shelves in the store
  • Feedback customers regarding stock picked
  • Approach customer and assist customers Speedily, efficiently

Satisfy internal & external customers

  • Handle all customers according to the standards in the Interact with Customers course and according to Walmart culture of service to customers
  • Present a positive image to customers, acknowledge, approach & greet customers as required, understand their special needs & respond to their queries as required
  • Meet housekeeping requirements.

House keeping

  • Maintain internal and external yard is neat and tidy
  • Stock to be packed in allocated areas
  • Perform general cleaning duties

Safety Awareness

  • Always wear correct PPE when picking high-rise stock
  • Always follow correct safety procedures
  • Always adhere to safety regulations when working with ga
  • Always maintain material handling equipment and report any damage or malfunction of forklifts, bob carts and vehicles
  • Always be mindful with ladders and whenever you pick stock from high-rise.

Requirements:

  • Grade 12 or its equivalen
  • Excellent customer service orientation and high integrity

Competencies:

  • Strengthen Reputation & Local Involvement
  • Ensure customer / Member Centered Performance
  • Physically able to perform lift bulk stock
  • Ensure Execution & Achieve Results
  • Ensure Planning & Improvement
  • Build & Influence Team
  • Adapt & Learn

“Employment Equity Policy Requirements may be applicable”

Location